Support
We read every email. Most replies within 24 hours, occasionally up to 3 business days.
General
support@roxii.ai
Bugs, account issues, feedback.
Billing
billing@roxii.ai
Charges, refunds, subscription help.
Trust & safety
trust@roxii.ai
Report a violation, character behavior issue, or safety concern.
Privacy
privacy@roxii.ai
Data access, deletion, CCPA / GDPR-style requests.
Crisis resources
If you're in immediate distress, please reach out to a real human. The 988 Suicide & Crisis Lifeline is free, confidential, and available 24/7 in the US — call or text 988. You can also text HOME to 741741 for the Crisis Text Line. roxii.ai is not a substitute for professional mental health care.
Common questions
How do I cancel my subscription?
Sign in, open the account menu, and visit Billing & tokens. You can cancel from there. Cancellation takes effect at the end of the current billing period.
Are the characters real people?
No. Every character on roxii.ai is an AI persona. See our About AI page for specifics.
How do I delete my account?
Go to your profile page and you can delete your account from there. Deletion erases your memory data and personal information; see our Privacy Policy for the full retention details.